Privacy Policy

Seamo is a live translation and transcription app run by an individual seller based in Ipoh, Malaysia. In this policy, “we” and “us” mean Seamo and its owner. This policy explains what data Seamo handles, why, and what choices you have. It should be read with our Terms of Service.

You can contact us at support@seamo.app.

Seamo captures audio from your microphone or from your computer only while you have started a session. To give you captions and translations, that audio and the text made from it are sent to the services below. The audio goes straight from your device to the speech to text service. Text goes through our server, which runs on Cloudflare, and on to the other services.

• Live captions. Audio is streamed to Deepgram for speech to text. Your device gets a short-lived access token from our server for this, so our own service keys never reach your device.
• Translation. Each finished sentence is sent for translation to Google Cloud Translation or to DeepSeek. DeepSeek requests can include up to three earlier sentences, so that the translation reads naturally. We also send sentences to Anthropic (Claude) for checks that mark uncertain words and join sentences that continue each other.
• Spoken translations (optional). This is off unless you turn it on. The translated text is sent to Google Cloud Text-to-Speech to make audio.
• Meeting notes and summaries. When you ask for a summary or a title, the transcript and your notes are sent to OpenAI.
• Ask AI. Your question, the transcript it needs, and any files or screenshots you add (including the “use screen” capture) are sent to DeepSeek, or to OpenAI when a screenshot is included or when DeepSeek is unavailable. If you use voice input, the recording of your question is sent to OpenAI to turn it into text.

These companies handle data under their own terms and privacy policies. We do not store your audio or your transcripts on our servers, apart from the short-lived items listed in section 6.

Seamo keeps the following on your computer:

• Your settings, the name you gave when you set up Seamo, and a running count of your usage.
• Saved meetings, if you record a meeting. A saved meeting can contain the transcript with its translations, your own notes, the summary and your Ask AI conversations. It is stored in a file on your computer that belongs to your account.

Outside a recorded meeting, live captions show on screen for about a minute and are then removed. Seamo does not save audio recordings to your computer. Saved meetings stay until you delete them or you delete your account.

Sign-in is handled by Clerk. We use your email address and the first name you give during setup. Clerk also keeps your sign-in sessions, and you can see and sign out of them in Settings. Your plan and any usage credit balance are kept on your Clerk account record.

Payments are handled by Stripe on its own checkout page. We do not receive or store your card number. Stripe keeps a customer record that has your email address and is linked to your Seamo account, along with your subscription, invoices and payment methods.

Our server is a Cloudflare Worker. It passes your requests on and does not keep your audio or transcripts. It does keep:

• A daily total of what your account has used, linked to your account ID. It is deleted after 48 hours.
• A one-hour copy of short translated lines and short spoken-audio clips, so that repeated lines are not translated twice. These are shared between users and are stored under a hash of the original text.
• A short counter, held for up to one hour, that uses your account ID and IP address to limit how often the help form can be used.
• Short-lived markers that stop payment events and deletion emails from running twice. They last between ten minutes and seven days.
• Request logs with the page called, the result, how long it took and your account ID. They do not include your audio or transcripts.

• Help requests. If you email support@seamo.app or use the help form in the app, we receive your message, your email address, and, from the form, the app version, your operating system and the app mode, plus up to three screenshots if you attach them. The form sends them to us by email, and we send you an automatic reply.
• Feedback. Feedback you send from the app reaches us through Telegram with your text, its priority, your plan, the app version and your email address or account ID.
• Emails from us. We send emails about your account through Resend: a welcome email when you start a paid plan, a confirmation when you buy usage credits, a notice when you delete your account, and replies to your help requests. Sign-in codes come from Clerk.
• Alerts to us. We get notifications through Telegram about things like new accounts, plan changes, failed payments, refunds and account deletions. They can include your email address.

• Deepgram: speech to text.
• Google Cloud: translation and text to speech.
• DeepSeek: translation and Ask AI.
• OpenAI: meeting summaries, titles, Ask AI and voice input.
• Anthropic: caption accuracy checks.
• Clerk: sign-in and account records.
• Stripe: payments.
• Cloudflare: our server, email routing for support mail, and this website.
• Resend: account emails.
• Telegram: feedback and alerts to us.
• GitHub: the app checks GitHub for updates and downloads them from there.

We do not use advertising or analytics trackers in the app or on this website.

• To give you captions, translations, notes and Ask AI.
• To sign you in and keep your account and plan right.
• To take payments and keep usage within your plan.
• To answer your questions and fix problems.
• To keep Seamo secure and stop misuse.

You can delete your account in Settings. If your plan is still set to renew, cancel it first. When you delete your account, Seamo:

• cancels a paid plan that was set to end later;
• sets your account to Free and removes your usage credit balance;
• clears your server usage totals;
• unlinks your Stripe customer record from your account. Stripe keeps the record and your invoices;
• resets the settings on your computer and deletes your saved meetings file there; and
• signs you out.

Your sign-in record with Clerk (your email address) stays, so that you can sign up again later and start fresh. If you want it removed too, email us at support@seamo.app. Unused usage credits are removed with your account, so please read our Refund Policy before you delete.

You can delete saved meetings in the app at any time. You can ask us what we hold about you, or ask us to correct or delete it, by emailing support@seamo.app. You can stop the app capturing audio by ending your session.

Seamo is for people aged 18 or over. We do not knowingly offer it to anyone younger.

The companies above run services in several countries, so your data can be processed outside Malaysia and outside your own country.

We may update this policy. We will post the new version here with a new date.

Questions about this policy? Email us at support@seamo.app.